B.Tech Graduates Vacancy at Ericsson
Overview:
Ericsson is hiring an experienced Support Engineer at their Gurgaon location. They are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will take on and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The complete details of this job are as follows:-
Roles and responsibilities:
The ideal candidate should be able to:
- Handle and resolve Customer issues
- Provide dedicated support
- Deliver results & meet customer expectations
- Handle Software Update Management (SUM)
- Handle Customers and internal Stakeholders from Technical perspective
- Work with team with varied strengths
- Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
- Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed
- Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
- Available to handle customer technical queries all the time and ensure timely response
- Make constant efforts to be updated on relevant technical skills all the time
- Participate in Project activities and involve as needed
- Take handover from Project and ensure all the check points completed
- Organize and deliver the Knowledge sharing sessions with stakeholders
Eligibility:
- Education: BE/B Tech or equivalent
- Min years of experience: 8+ Years
- Experience on working in 4G & 5G Packet Core is must. Following applications/functions are considered to be a part of Packet Core
- MME/AMF/SMF/PCC
- EPG/Packet Gateway
- SAPC/CCPC/5G Policy Controller
- An exceptional troubleshooting skill is required to solve the customer issues without intensifying to the next level for competence units
- Should able do tracing and complex logs analysis for Packet Core Nodes (4G & 5G)
- Exposure to any of the following Cloud Core applications/environment is desired
- CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)
- OpenStack (CEE)
- Kubernetes (CCD)
- IP Routing
- IMS
- Strong technical expertise should be exhibited when dealing with complex customer issues.
- Should have worked in a Support function earlier
- Past experience with Ericsson will be preferred
- Good knowledge of 3GPP in 5G Packet Core
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