Job Update: B.Tech Graduates Vacancy at Ford
Ford is hiring an experienced Customer Contact Product Analyst at their Chennai location.
The complete details of this job are as follows:-
Roles and Responsibilities:
The Ideal Candidate should be able to:
Release and catalog service parts in support of inquiry resolution globally for all North American models
Analyze Engineering systems, 2D Technical drawings, Teamcenter data, Bill of Material (BOM), Marketing information & other reference data and material to determine the appropriate service part levels required for vehicle repair
Analyze current and past model engineering changes to determine service interchangeability between engineered parts
Prepare and maintain parts catalogue information, as well as creating new catalogue sections, in the Parts Catalogue Database
Ensure that all the relevant part information is included in the Catalogue database to support VIN matching in the Parts Catalogue
Modify and create parts catalogue illustrations in line with established processes whilst ensuring that the artwork specifications are met
Provide timely resolution to Dealers, Global teams and Internal Customers inquiries regarding issues related to commodities within your sections of the catalog.
Support service part needs with Engineering, Service operations and upstream activities to address level of service concerns and to ensure service requirements are corrected
Support downstream processes like Purchasing, Supply Chain, Packaging, Quality and Distribution to ensure best in class parts availability in support of customer needs.
Support suppliers to assure part shipments are on time to support model launch timing
Responsible for delivering departmental objectives related to customer inquiries, catalog quality, and releasing
B.E., Diploma in Engineering
Parts Cataloging, Service BOM, Supply Chain, Service Engineering, Dealership, Spare Parts industry
3-5 years of working experience.
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