Swiggy Hiring Graduates: Check Other Info
Swiggy is hiring an experienced Senior Executive – Training at their Bangalore location.
The complete details of this job are as follows:
What will you be doing:
Own the training of process and product for new hires.
Drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team through effectiveness of product/process knowledge.
Conduct New Hire Training and Refresher training on the floor.
Conduct Call audits and provide comprehensive feedback.
Will fulfil the role of an SME/Floor Coach during the times when there are no batches.
Analyze customer survey results, formulate improvement initiatives and drive their implementation across aligned team/s
Ensure successful execution of training needs including resource planning and measuring program training effectiveness
Monitor and ensure completion of daily training administrative work such as timekeeping, and other administrative tasks as required in a timely and accurate manner
Scheduling training planner for BQ management and monitoring plan.
Aid other work units when required, particularly in the quality management.
Identify ways to improve process/product skills of teams and action accordingly.
Participate in company wide projects/assignments, which could include working on curriculum updates/revisions.
4 hours of login during peak hours when not involved in a batch. Metrics should be as per Operations Metric requirements.
Qualifications for this Job:
Flawless English communication and professional fluency in Hindi.
Great presentation skills and expected to lead by example
Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
Ability to build rapport with others and create a team environment
Effective communication, organizational, motivational and time management skills
Ability to work flexible hours (all shifts)
Ability to analyze quality scores and operational matrices and create Plan of Action with measurable changes within timelines
Experience in Customer Service environment with exposure to inbound, outbound, chat and email processes.
Capable of identifying gaps and executing initiatives.
Proficiency in use of MS office presentations and excel.
Should display the behavior of a role model always
A graduation is mandatory.
To Apply for this Job, Visit Official Website
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