B.Com, M.Com Graduates, MBA, CMA, CA Vacancy at Ford
Overview:
Ford is hiring an experienced Supplier Helpdesk Analyst at their Chennai location. You will be Handling supplier calls & emails – by following the etiquettes appropriately and Perform deep dive analysis for all queries in emails / calls / tickets and provide complete resolution.
The complete details of this job are as follows:
What will you be doing:
Work closely with operating teams if there is a delay in processing payment
Daily reporting of count/ status of calls & emails handled
Collate metrics and publish to management on a regular basis
Support supplier trainings on digital tools and support new system launches (IERP)
Improve digital tools utilization by suppliers and aim towards email reduction
Coordinate within the team for completing common objectives
Flexible to work in night shift permanently
Qualifications for this Job:
B.Com, M.Com with 1-3 years of experience.
MBA , CMA Inter, CA Inter with, without experience.
Good oral and written communication with ability to communicate in neutral accent and fluency in English language.
Knowledge on basic email and call etiquettes.
Orientation towards customer satisfaction.
Basic accounting knowledge and ability to understand impact to financials,
Hold experience of using MS Office Tools.
Ability to prioritize, work independently, and plan assignments concurrently.
Good interpersonal skills – develop a connect with work partners on/off location.
Quick adaptability, flexibility and holding short learning curve.
Foreign language German / French (B2 level completion) is an added advantage (not mandatory).
To apply for this job, visit official website
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