Graduates Vacancy at Airbnb
Overview:
Airbnb is hiring an experienced Partner Coordinator. The primary goal of the ParM team is to ensure operations remain business as usual and deliver on time and with the best quality possible to ensure global compliance regulations and minimal chargeback risks. If you can imagine a car and the engine is our partners/vendors, we would be the mechanic ensuring the engine always delivers and runs smoothly. A high pressure, high intensity team, you will have a real time hands-on impact on our guests and hosts on the platform.
The complete details of this job are as follows:
What will you be doing:
Relationship support for various vendors and partners
Manage Partner/Vendor onboarding/off-boarding /up-skilling/updating
Support new training, tools and metrics
Track and ensure accuracy of Partner/Vendor people metrics, invoices and report any discrepancies to Partner Managers
Act as the central point of contact for all tooling, technical and access issues for partner operations, vendor operations and projects
Track and ensure any Airbnb assets provided to partners are returned once the business need is fulfilled
Consolidate data and reports regularly for Partners and Vendors
Work with multiple stakeholders like Ops, Quality, Analytics, WFM, Planning, Partners, Vendors, Product, Tools, IT Support etc. to keep the business running
In the first 30-60 days you will get to meet the partner/internal stakeholders online and begin building the relationships that will be pivotal to your success and overall ramp up gradually
Depending on the business requirement, partner site visits and internal gatherings may happen, which gives a great opportunity for travel for you
Be the ambassador of Airbnb Culture and Values.
Qualifications for this Job:
The ability to solve problems under high pressure quickly and efficiently
Keen to learn and develop subject matter expertise of the business we support
Ability to manage all stakeholder relationships with transparency and context
A keen desire for accuracy of data interpretation and data reporting
Bachelor’s degree or equivalent
Ability to multitask, understand, learn and solve technical problems quickly and efficiently
2 Years related work experience with at least 5 years of experience in an organization solving challenges at scale
Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure
Strong analytical, data, and troubleshooting skills
Experience driving performance with offshore BPO partners for Payments Compliance, Payments Risk or CS teams
Deep connection to Airbnb’s mission and passion for creating Connection and Belonging
Excellent written and oral communication skills
Creative problem solver
Able to identify real obstacles and viable solutions
Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve
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